Troubleshooting#

This page provides comprehensive support and troubleshooting information for the Smart NVR Sample Application. It is divided into the following sections:

Common Issues: General troubleshooting steps for resolving issues like container failures, port conflicts, and missing dependencies.
Troubleshooting Docker Deployments: Steps to address problems specific to Docker deployments.

If you encounter any problems with the application not addressed here, check the GitHub Issues board. Feel free to file new tickets there (after learning about the guidelines for Contributing).

Common Issues#

1. Object not getting detected#

Check the label in Frigate config.yaml for the specific camera.
Check the top_score parameter .

2. “No video footage available” warning during Summarize/Search Clip#

Ensure the browser’s date and time are correctly set and in sync with the system time of the machine running the NVR services.
Video clips are only available from the time the NVR services started running. If a past time (before service start) is selected, this warning will be shown.

Troubleshooting Docker Deployments#

1. Containers Failing#

Check the Docker logs for errors:
```
docker ps
docker logs <container-id>
```

2. Port Conflicts in Docker#

Update the ports section in the Compose file to resolve conflicts.

3. Reset Application#

Follow these steps to reset the application to the initial state

./setup.sh stop
docker volume rm docker_mosquitto_data docker_mosquitto_log docker_redis_data