Get Help#

This page provides troubleshooting steps, FAQs, and resources to help you resolve common issues.

Troubleshooting Common Issues#

1. Containers Not Starting#

  • Issue: The application containers fail to start.

  • Solution:

    docker compose logs

    Check the logs for errors and resolve dependency issues.

2. Port Conflicts#

  • Issue: Port conflicts with other running applications.

  • Solution: Update the ports section in the Docker Compose file.

3. ibvs-milvusdb container is unhealthy#

  • Issue: ibvs-milvusdb container fails to start

  • Solution:

    Currently, milvusdb does not work with proxy servers. Make sure that the proxies http_proxy, https_proxy and no_proxy are set to empty string in compose.yml file

4. Empty search results after clicking on Search Object#

  • Issue: Search results are empty after clicking on Search Object button

  • Solution:

    • Make sure the models are able to detect the objects in the stream correctly

    • Make sure you have analysed the stream first to capture the video frames into milvus database

    • Make sure you are using the right frame to search the object

    • Increase the ‘To’ timestamp in the search results to accommodate the latest results