# Get Help

This page provides troubleshooting steps, FAQs, and resources to help you
resolve common issues.

## Troubleshooting Common Issues

### 1. Containers Not Starting

- **Issue**: The application containers fail to start.

- **Solution**:

  ```bash
  docker compose logs
  ```

  Check the logs for errors and resolve dependency issues.

### 2. Port Conflicts

- **Issue**: Port conflicts with other running applications.

- **Solution**: Update the ports section in the Docker Compose file.

### 3. ibvs-milvusdb container is unhealthy

- **Issue**: ibvs-milvusdb container fails to start 

- **Solution**:

  Currently, milvusdb does not work with proxy servers. Make sure that the proxies `http_proxy`, `https_proxy` and `no_proxy` are set to empty string in `compose.yml` file

### 4. Empty search results after clicking on `Search Object`

- **Issue**: Search results are empty after clicking on `Search Object` button

- **Solution**:

  - Make sure the models are able to detect the objects in the stream correctly
  - Make sure you have analysed the stream first to capture the video frames into milvus database
  - Make sure you are using the right frame to search the object
  - Increase the 'To' timestamp in the search results to accommodate the latest results

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